Zendesk

LiveKundesupport og beskedfunktioner

Zendesk-connector — skrivebeskyttet, agentløst

Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).

Forbind Zendesk ← Tilbage til alle connectorer

Hvad vi scanner

AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
Custom-role permissions, installed marketplace apps, and API-token inventory

Skrivebeskyttet overvågning — intet i dine Zendesk-data ændres, medmindre du aktiverer automatisk rettelse og giver skriveadgang separat.

Før du forbinder

• A Zendesk admin who can create an API token (Admin Center → Apps and integrations → APIs → Zendesk API)
• Your Zendesk subdomain, the admin email, and a read API token

Typisk første scan: 1–4 minutes

Hvad du leverer

account.readRead account identity and security configuration (SSO, two-factor enforcement, IP restrictions, sandbox) to assess the account-level security posture.
users.readRead agents and admins — name, email, role — to inventory who can access tickets and customer data and to flag accounts without two-factor authentication.
custom_roles.readRead custom agent roles and their permissions to find roles with elevated/destructive access such as ticket deletion.
apps.readRead installed marketplace apps to find third-party (including AI) integrations that can read ticket and customer data (never ticket contents or customer messages).

Sikkerhedsresultater

9 detektionsregler kører på hver Zendesk-scan. Hvert resultat leveres med en klar forklaring, beviserne bag det og rettelsestrin.

HIGHAI agent
AI bot can read sensitive ticket fields
HIGHAI agent
Copilot reads customer PII without a documented policy
HIGHMisconfig
Two-factor authentication not enforced
MEDIUMMisconfig
No single sign-on configured
MEDIUMPublic exposure
Public ticket sharing enabled
MEDIUMStale access
API token older than 90 days
MEDIUMOver permission
Custom role can delete tickets
MEDIUMShadow it
Third-party AI app installed from the marketplace
MEDIUMMisconfig
Vendor AI-training data-contribution posture

Sådan forbinder du Zendesk

Trin 1
Tilmeld dig eller log ind på 8200.dev
Trin 2
Gå til Connectorer → Zendesk
Trin 3
Klik Forbind og godkend via Zendesks samtykkesskærm
Trin 4
8200.dev scanner automatisk — resultaterne vises inden for få minutter

Forbind din første kilde på få minutter — gratis, skrivebeskyttet, uden salgssamtale.

Forbind Zendesk Se alle 23 connectorer →