Zendesk
上線客戶支援與訊息Zendesk 連接器——唯讀、無代理
Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).
我們掃描的內容
- AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
- Custom-role permissions, installed marketplace apps, and API-token inventory
唯讀監控——除非您開啟自動修復並單獨授予寫入存取權，否則 Zendesk 資料中的任何內容都不會改變。
安全發現結果
每次 Zendesk 掃描時會執行 9 個偵測規則。每個發現結果都附帶純文字說明、背後的證據和修復步驟。
- HIGHAI agent
AI bot can read sensitive ticket fields
- HIGHAI agent
Copilot reads customer PII without a documented policy
- HIGHMisconfig
Two-factor authentication not enforced
- MEDIUMMisconfig
No single sign-on configured
- MEDIUMPublic exposure
Public ticket sharing enabled
- MEDIUMStale access
API token older than 90 days
- MEDIUMOver permission
Custom role can delete tickets
- MEDIUMShadow it
Third-party AI app installed from the marketplace
- MEDIUMMisconfig
Vendor AI-training data-contribution posture
如何連接 Zendesk
步驟 1
登入 8200.dev 或建立帳戶
步驟 2
前往連接器 → Zendesk
步驟 3
按一下「連接」並透過 Zendesk 的同意畫面授權
步驟 4
8200.dev 自動掃描——結果在幾分鐘內出現
在幾分鐘內連接您的第一個來源——免費、唯讀、無銷售電話。