Zendesk
已上线客户支持与消息Zendesk 连接器——只读、无代理
Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).
我们扫描的内容
- AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
- Custom-role permissions, installed marketplace apps, and API-token inventory
只读监控——除非您开启自动修复并单独授予写入权限，否则您的 Zendesk 数据中的任何内容都不会发生变更。
安全发现
每次 Zendesk 扫描会运行 9 条检测规则。每条发现都附带通俗易懂的说明、支撑证据以及修复步骤。
- HIGHAI agent
AI bot can read sensitive ticket fields
- HIGHAI agent
Copilot reads customer PII without a documented policy
- HIGHMisconfig
Two-factor authentication not enforced
- MEDIUMMisconfig
No single sign-on configured
- MEDIUMPublic exposure
Public ticket sharing enabled
- MEDIUMStale access
API token older than 90 days
- MEDIUMOver permission
Custom role can delete tickets
- MEDIUMShadow it
Third-party AI app installed from the marketplace
- MEDIUMMisconfig
Vendor AI-training data-contribution posture
如何连接 Zendesk
第 1 步
注册或登录 8200.dev
第 2 步
前往 连接器 → Zendesk
第 3 步
点击 连接 并通过 Zendesk 的授权页面进行授权
第 4 步
8200.dev 自动扫描——数分钟内即可看到结果
几分钟内接入您的第一个数据源——免费、只读，无需销售沟通。