Zendesk

LiveCustomer Support & Messaging

Zendesk connector — read-only, agentless

Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).

Ikonekta ang Zendesk ← Bumalik sa lahat ng mga connector

Ano ang aming siniscan

AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
Custom-role permissions, installed marketplace apps, and API-token inventory

Read-only na pagsubaybay — walang pagbabago sa iyong Zendesk data maliban kung bubuksan mo ang auto-remediation at magbigay ng write access nang hiwalay.

Bago ka kumonekta

• A Zendesk admin who can create an API token (Admin Center → Apps and integrations → APIs → Zendesk API)
• Your Zendesk subdomain, the admin email, and a read API token

Typical first scan: 1–4 minutes

Kung ano ang iyong ibibigay

account.readRead account identity and security configuration (SSO, two-factor enforcement, IP restrictions, sandbox) to assess the account-level security posture.
users.readRead agents and admins — name, email, role — to inventory who can access tickets and customer data and to flag accounts without two-factor authentication.
custom_roles.readRead custom agent roles and their permissions to find roles with elevated/destructive access such as ticket deletion.
apps.readRead installed marketplace apps to find third-party (including AI) integrations that can read ticket and customer data (never ticket contents or customer messages).

Security findings

9 detection rules ay tumatakbo sa bawat Zendesk scan. Bawat finding ay may kasamang plain-language explanation, ang evidence sa likod nito at mga hakbang sa remediation.

HIGHAI agent
AI bot can read sensitive ticket fields
HIGHAI agent
Copilot reads customer PII without a documented policy
HIGHMisconfig
Two-factor authentication not enforced
MEDIUMMisconfig
No single sign-on configured
MEDIUMPublic exposure
Public ticket sharing enabled
MEDIUMStale access
API token older than 90 days
MEDIUMOver permission
Custom role can delete tickets
MEDIUMShadow it
Third-party AI app installed from the marketplace
MEDIUMMisconfig
Vendor AI-training data-contribution posture

Paano ikonekta ang Zendesk

Hakbang 1
Mag-sign up o mag-log in sa 8200.dev
Hakbang 2
Pumunta sa Connectors → Zendesk
Hakbang 3
I-click ang Connect at mag-authorize sa pamamagitan ng Zendesk's consent screen
Hakbang 4
Ang 8200.dev ay nag-scan nang automatic — ang mga resulta ay lilitaw sa loob ng ilang minuto

Ikonekta ang iyong unang source sa loob ng ilang minuto — libre, read-only, walang sales call.

Ikonekta ang Zendesk Tingnan ang lahat ng 23 connectors →