Zendesk

AktifSokongan Pelanggan & Pemesejan

Konektor Zendesk — read-only, agentless

Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).

Hubungkan Zendesk ← Kembali ke semua konektor

Apa yang kami pindai

AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
Custom-role permissions, installed marketplace apps, and API-token inventory

Pemantauan read-only — tidak ada yang dalam data Zendesk Anda berubah kecuali Anda mengaktifkan auto-remediation dan memberikan akses tulis secara terpisah.

Sebelum Anda terhubung

• A Zendesk admin who can create an API token (Admin Center → Apps and integrations → APIs → Zendesk API)
• Your Zendesk subdomain, the admin email, and a read API token

Pemindaian pertama biasa: 1–4 minutes

Apa yang Anda berikan

account.readRead account identity and security configuration (SSO, two-factor enforcement, IP restrictions, sandbox) to assess the account-level security posture.
users.readRead agents and admins — name, email, role — to inventory who can access tickets and customer data and to flag accounts without two-factor authentication.
custom_roles.readRead custom agent roles and their permissions to find roles with elevated/destructive access such as ticket deletion.
apps.readRead installed marketplace apps to find third-party (including AI) integrations that can read ticket and customer data (never ticket contents or customer messages).

Temuan keamanan

9 aturan deteksi berjalan pada setiap pemindaian Zendesk. Setiap temuan dilengkapi dengan penjelasan dalam bahasa biasa, bukti di baliknya dan langkah remediasi.

HIGHAI agent
AI bot can read sensitive ticket fields
HIGHAI agent
Copilot reads customer PII without a documented policy
HIGHMisconfig
Two-factor authentication not enforced
MEDIUMMisconfig
No single sign-on configured
MEDIUMPublic exposure
Public ticket sharing enabled
MEDIUMStale access
API token older than 90 days
MEDIUMOver permission
Custom role can delete tickets
MEDIUMShadow it
Third-party AI app installed from the marketplace
MEDIUMMisconfig
Vendor AI-training data-contribution posture

Cara menghubungkan Zendesk

Langkah 1
Daftar atau masuk ke 8200.dev
Langkah 2
Buka Konektor → Zendesk
Langkah 3
Klik Hubungkan dan otorisasi melalui layar persetujuan Zendesk
Langkah 4
8200.dev memindai secara otomatis — hasil muncul dalam hitungan menit

Hubungkan sumber pertama Anda dalam hitungan menit — gratis, read-only, tanpa panggilan penjualan.

Hubungkan Zendesk Lihat semua 23 konektor →