Zendesk

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Konektor Zendesk — read-only, agentless

Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).

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Yang kami pindai

AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
Custom-role permissions, installed marketplace apps, and API-token inventory

Pemantauan read-only — tidak ada yang dalam data Zendesk Anda berubah kecuali Anda mengaktifkan auto-remediation dan memberikan akses tulis secara terpisah.

Sebelum Anda terhubung

• A Zendesk admin who can create an API token (Admin Center → Apps and integrations → APIs → Zendesk API)
• Your Zendesk subdomain, the admin email, and a read API token

Pemindaian pertama khas: 1–4 minutes

Yang Anda berikan

account.readRead account identity and security configuration (SSO, two-factor enforcement, IP restrictions, sandbox) to assess the account-level security posture.
users.readRead agents and admins — name, email, role — to inventory who can access tickets and customer data and to flag accounts without two-factor authentication.
custom_roles.readRead custom agent roles and their permissions to find roles with elevated/destructive access such as ticket deletion.
apps.readRead installed marketplace apps to find third-party (including AI) integrations that can read ticket and customer data (never ticket contents or customer messages).

Temuan keamanan

9 aturan deteksi berjalan pada setiap pemindaian Zendesk. Setiap temuan dilengkapi dengan penjelasan bahasa biasa, bukti di baliknya, dan langkah-langkah remediasi.

HIGHAI agent
AI bot can read sensitive ticket fields
HIGHAI agent
Copilot reads customer PII without a documented policy
HIGHMisconfig
Two-factor authentication not enforced
MEDIUMMisconfig
No single sign-on configured
MEDIUMPublic exposure
Public ticket sharing enabled
MEDIUMStale access
API token older than 90 days
MEDIUMOver permission
Custom role can delete tickets
MEDIUMShadow it
Third-party AI app installed from the marketplace
MEDIUMMisconfig
Vendor AI-training data-contribution posture

Cara menghubungkan Zendesk

Langkah 1
Daftar atau masuk ke 8200.dev
Langkah 2
Buka Konektor → Zendesk
Langkah 3
Klik Hubungkan dan otorisasi melalui layar persetujuan Zendesk
Langkah 4
8200.dev memindai secara otomatis — hasil muncul dalam beberapa menit

Hubungkan sumber pertama Anda dalam beberapa menit — gratis, read-only, tanpa panggilan penjualan.

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