Zendesk

DisponibleAtención al cliente y mensajería

Conector de Zendesk: solo lectura, sin agentes

Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).

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Qué analizamos

AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
Custom-role permissions, installed marketplace apps, and API-token inventory

Monitoreo de solo lectura — nada en sus datos de Zendesk cambia a menos que active la corrección automática y otorgue acceso de escritura por separado.

Antes de conectar

• A Zendesk admin who can create an API token (Admin Center → Apps and integrations → APIs → Zendesk API)
• Your Zendesk subdomain, the admin email, and a read API token

Primer análisis típico: 1–4 minutes

Qué proporciona

account.readRead account identity and security configuration (SSO, two-factor enforcement, IP restrictions, sandbox) to assess the account-level security posture.
users.readRead agents and admins — name, email, role — to inventory who can access tickets and customer data and to flag accounts without two-factor authentication.
custom_roles.readRead custom agent roles and their permissions to find roles with elevated/destructive access such as ticket deletion.
apps.readRead installed marketplace apps to find third-party (including AI) integrations that can read ticket and customer data (never ticket contents or customer messages).

Hallazgos de seguridad

En cada análisis de Zendesk se ejecutan 9 reglas de detección. Cada hallazgo incluye una explicación en lenguaje sencillo, la evidencia que lo respalda y los pasos de remediación.

HIGHAI agent
AI bot can read sensitive ticket fields
HIGHAI agent
Copilot reads customer PII without a documented policy
HIGHMisconfig
Two-factor authentication not enforced
MEDIUMMisconfig
No single sign-on configured
MEDIUMPublic exposure
Public ticket sharing enabled
MEDIUMStale access
API token older than 90 days
MEDIUMOver permission
Custom role can delete tickets
MEDIUMShadow it
Third-party AI app installed from the marketplace
MEDIUMMisconfig
Vendor AI-training data-contribution posture

Cómo conectar Zendesk

Paso 1
Regístrese o inicie sesión en 8200.dev
Paso 2
Vaya a Conectores → Zendesk
Paso 3
Haga clic en Conectar y autorice mediante la pantalla de consentimiento de Zendesk
Paso 4
8200.dev analiza automáticamente: los resultados aparecen en minutos

Conecte su primera fuente en minutos — gratuito, solo lectura, sin llamada de ventas.

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