Zendesk

LiveCustomer Support & Messaging

Zendesk connector — read-only, agentless

Scans your Zendesk support account — Zendesk AI bots and agent Copilot (sensitive-field and PII access, escalation policy), agents and admins, custom roles with elevated access, installed marketplace apps, and account security (SSO, 2FA enforcement, public ticket sharing, API-token age).

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What we scan

AI bot / Copilot configuration, agent and admin roles, and account security settings (never message contents)
Custom-role permissions, installed marketplace apps, and API-token inventory

Read-only monitoring — nothing in your Zendesk data changes unless you turn on auto-remediation and grant write access separately.

Before you connect

• A Zendesk admin who can create an API token (Admin Center → Apps and integrations → APIs → Zendesk API)
• Your Zendesk subdomain, the admin email, and a read API token

Typical first scan: 1–4 minutes

What you provide

account.readRead account identity and security configuration (SSO, two-factor enforcement, IP restrictions, sandbox) to assess the account-level security posture.
users.readRead agents and admins — name, email, role — to inventory who can access tickets and customer data and to flag accounts without two-factor authentication.
custom_roles.readRead custom agent roles and their permissions to find roles with elevated/destructive access such as ticket deletion.
apps.readRead installed marketplace apps to find third-party (including AI) integrations that can read ticket and customer data (never ticket contents or customer messages).

Security findings

9 detection rules run on every Zendesk scan. Each finding ships with a plain-language explanation, the evidence behind it and remediation steps.

HIGHAI agent
AI bot can read sensitive ticket fields
HIGHAI agent
Copilot reads customer PII without a documented policy
HIGHMisconfig
Two-factor authentication not enforced
MEDIUMMisconfig
No single sign-on configured
MEDIUMPublic exposure
Public ticket sharing enabled
MEDIUMStale access
API token older than 90 days
MEDIUMOver permission
Custom role can delete tickets
MEDIUMShadow it
Third-party AI app installed from the marketplace
MEDIUMMisconfig
Vendor AI-training data-contribution posture

How to connect Zendesk

Step 1
Sign up or log in to 8200.dev
Step 2
Go to Connectors → Zendesk
Step 3
Click Connect and authorize via Zendesk's consent screen
Step 4
8200.dev scans automatically — results appear within minutes

Connect your first source in minutes — free, read-only, no sales call.

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